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1. Help remotepc install#
2. Help remotepc full#
3. Help remotepc verification#
4. Help remotepc Pc#
5. Help remotepc plus#

Help remotepc verification#

How do I set up two-step verification for my HelpDesk account?Ĭan I enable two-step verification for technicians?

Help remotepc install#

What is Viewer Lite and what are some of the features it provides?ĭo I have to install any software to use HelpDesk Viewer Lite? Will the setup on my computer get uninstalled automatically? Is it possible to scale the customer computer's desktop screen to fit within my computer window? Is it possible to capture the screen of the customer's computer?Ĭan I add notes during an ongoing remote support session?

How do I receive files from a customer's computer? Is it possible to make a video call using HelpDesk?Ĭan I transfer files from my computer to the customer's computer? Where can I view the Connection IDs and the status of queries?Ĭan I begin working on a Connection ID from a web browser?Ĭan I work on a Connection ID without the admin assigning it to me? Where can I view the logs of all activities? How can I allocate Connection IDs to technicians? How can I access my customer's computer remotely? If you would like this to be the default behavior, click on the General tab and click Save before connecting to your remote server.How do I add multiple technicians using a CSV file?

Help remotepc Pc#

PC Name. (replace computername with your office computer name from step 3)Ĩ.) For username, select Add User Account.Then do the following on the Android/Chromebook device:Ħ.) Download Microsoft Remote Desktop from the Play Store.ħ.) Click on the “+” on the top right and select Desktop. When prompted approve MFA sign in.įAQ: What about Android/Chromebook devices?įollow steps 1 – 5 above. Click Connect to connect to your office computer. Check the option Use my RD Gateway credentials for the remote computerġ1.) Click OK to exit out of this window.Uncheck the option Bypass RD Gateway server for local settings.Click on the Settings button.ġ0.) Check the option Use these RD Gateway server settings. User name: cmpcntr\username (replace username with your username)ĩ.) Click on the Advanced tab.Computer. (replace computername with your office computer name from step 4).NOTE: Your office computer’s Power and Sleep settings may need to be adjusted so the computer does not automatically shut down/sleep when not in use.Ĭlose these windows and switch to the Windows computer you will be remoting in with.ħ.) On the Windows computer you will be remoting in with, click on the Start button on the bottom left and in the search field, type mstsc and click on the application or press Enter to open it.Ĩ.) Click on the Show Options button on the bottom left of the window. Check the option Allow connections from computers running any version of Remote Desktop (less secure). You will need this name to setup remote access.Ħ.) Click on the Remote tab.

Help remotepc full#

(If this has already been done, skip to step 6 to continue setup.)ģ.) On the desktop of the office computer you will be remoting into, right click on This PC and select Properties.Ĥ.) Note the Full computer name listed.

Help remotepc plus#

Close this window, click the plus symbol Add Method to add another method and follow the instructions on the screen.Ģ.) Ensure that your office computer can allow for remote access and you know the Computer name. If you do not see this as an option from the list, you will need to add this method. For Default sign-in method click the Change link.ġ.c) Select Microsoft Authenticator – notification from the drop down menu. To change your default authentication to the Authenticator App:ġ.b) Select Security Info in the left navigation (if it isn’t selected already). A staff guide to working remotely is also available.ġ.) First, you will need to set your MFA Authentication to default to the Microsoft Authenticator App (at this time, this is the only method you can use with MS Remote Desktop). To access tamba and other file shares (zep, tcdata, tbos) from off-campus, please use the Win Forticlient VPN instead. For access to library databases and online journals from off-campus, use the library instructions for EZProxy instead. Please note that Microsoft Remote Desktop should only be used for connecting to office computers on campus running Windows.